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Warranty and Returns

The warranty is intended for goods purchased by UAB Amidomis (KAMADOCLUB and authorized representatives in stores in Lithuania). The warranty is valid from the date of sale / transfer of the goods, unless the contract provides otherwise. Product warranty period specified in the purchase document. UAB Amidomis reserves the right to refuse to apply the warranty if the warranty conditions listed below and / or the instructions for use of the product are violated. When the seller replaces an item or its component within the specified warranty period, the new item or component is subject to a continuous warranty period.


Warranty service rules:

  1. When submitting the product for warranty repair, the buyer must submit a photo of the defect and the purchase document (cash receipt and / or VAT invoice) together.
  2. The goods must be handled to the courier in packaging that ensures safe transportation. If the goods are delivered without packaging, the Seller is not responsible for mechanical damage caused during transportation.
  3. The goods or their components shall be accepted by the seller by signing the document of acceptance-transfer act of the goods. One copy of the document is given to the customer.
  4. Goods are not returned without a document (transfer-acceptance act). In case of loss of transfer - acceptance act, have a person identity document.
  5. For warranty service, first contact us by e-mail help@kamadoclub.lt, sending a photo of the defect and purchase documents. Within 3-5 working days, the responsible employee will contact you and suggest solutions.
  6. In the event of failure and/or failure not covered by warranty and free service, all costs related to the transportation of the goods to the service, troubleshooting and repair are paid by the customer at his/her expense.
  7. Defects caused during the warranty period due to the fault of the manufacturer shall be eliminated by the manufacturer's authorized representative (UAB Amidomis) within a reasonable time from the transfer of the goods to the authorized representative. UAB Amidomis shall not be liable for any delay or non-performance of warranty obligations arising out of an event and / or contingency beyond UAB Amidmos' control, including, but not limited to, natural disasters, fire, government restrictions or restrictions, strikes, transportation delays or reduced material resources. The goal of UAB Amidomis is to eliminate possible defects of goods as quickly and efficiently as possible, therefore UAB Amidomis, if necessary, will try to make maximum use of all available resources for a quick solution to the problem.
  8. Goods will be exchanged or refunded if defects that have occurred during the warranty period cannot be eliminated.
  9. When taking back the goods, after the service it is necessary to check whether the complete set of the goods brought for repair is returned. Later claims are not accepted due to assembly.
  10. If the customer, informed about the possibility of taking back the goods, does not take back the goods after the repair of the goods, within 6 months from the completion of the repair, UAB Amidomis has the right to no longer store the product.


Warranty obligations do not apply in the following cases:

  1. In the event of failures due to natural disasters (lightning, floods, earthquakes, fires), improper operating conditions, intent or negligence on behalf of the user.
  2. In case of failures due to illegal, unsuitable voltage sources, power network disturbances.
  3. Failure to follow the rules for using the appliance provided in the user instructions.
  4. Damage caused after the purchase of the ceramic grill by dropping, crashing or transporting the ceramic grill, when the ceramic grill is transported by the customer.
  5. The fault has been eliminated by a service / person not authorized by UAB Amidomis.
  6. The product was intentionally damaged or destroyed.
  7. If the failure occurred due to the use of materials, accessories that are not recommended by the representative of UAB Amidomis.
  8. The warranty does not cover changes in appearance that does not significantly affect functionality. Also due to scratches, dents, cracks, fissures or small cosmetic cracks in the outer glaze, which do not affect the operation of the baking or heat retention and do not endanger the use of the appliance.
  9. The warranty does not apply to decorative and non-functional parts, the cosmetic changes of which are fading, abrasions and scratches do not affect the normal operation of the ceramic grill.
  10. The warranty does not apply to the goods that are not stored or assembled properly, misused or used not for its purpose, replaced or cleaned by improper materials and methods. Natural wear and tear of the product or a change in its properties is not considered a defect in quality and is therefore not covered by the warranty, as well as any accidental breakage, scratches, etc. The warranty does not cover consequential or incidental damages.
  11. The warranty does not cover transport damage. If the buyer himself/herself transports the ceramic grill to the house or another address, the seller is not responsible for any damage that may occur during transportation. However, if the goods are delivered to the customer by a courier authorized by the seller, the damage to the goods will be repaired or covered by the seller.
  12. Substances such as chlorine, industrial fumes, chemicals, fertilizers, extreme humidity, lawn pesticides and salt can damage metallic paints and coatings. As a result, metal, stainless steel and cast-iron parts are not covered by the warranty in the event of rust, oxidation, fading and / or other defects.
  13. The warranty is void if flammable liquids are poured into or on the ceramic grill. The warranty is void if the ceramic grill is fired with firewood or other unsuitable fuel. High-quality charcoal must be used for ceramic grilling (charcoal briquettes can only be used with a charcoal bag sold by the manufacturer that protects the fire box). IMPORTANT - the use of flammable liquids and firewood is prohibited. The warranty is also void for cleaning ceramic parts of the ceramic grill using water or chemicals. Only the outer part of the ceramic grill, which is covered with colored glaze, can be cleaned mechanically.
  14. During the winter, in case of heavy snow or other precipitation, it is necessary to cover the unused ceramic grill with a cover. The unlimited warranty for ceramic parts does not apply if the ceramic grill is kept in an open space (not under the roof) and not covered with a cover.


Correct usage of heat deflectors:

  1. When cooking / smoking fatty dishes or a larger piece of meat / fish slowly, always use a fat collection container (this will also avoid an unpleasant smell when burning, extend the service life of the deflectors, keep the barbecue clean and tidy).
  2. Do not wrap in foil, but only cover it. Or, by stacking several layers and folding the edges, form an improvised, disposable container.
  3. Each time you use deflectors in ceramic grill, turn them over so that the dirty side is turned to heat and burns off (if the deflectors are particularly heavily dripped with grease, smoke will be produced during the burning process. To avoid this, follow the rule in point 1).
  4. Do not use pliers to remove hot deflectors, avoid shaking, as they are extremely fragile when hot. Use heat-resistant gloves if it is necessary to remove them while still hot. Failure to comply with the usage conditions of the heat deflectors will void the warranty service.


Warranty terms for individual customers:

  • Lifetime warranty for ceramic body
  • 2-year firebox warranty *
  • 1 year warranty for thermometer *
  • 2-year warranty on ceramic barbecue accessories
  • 2-year warranty for metal / cast iron barbecue parts and accessories
  • 1-year warranty on fire-resistant fiberglass gasket
  • 1 year warranty for side barbecue shelves


Warranty terms for business customers:

  • 1 year warranty for ceramic body
  • 1 year warranty for the firebox *
  • 1 year warranty for thermometers *
  • 1 year warranty for ceramic barbecue accessories
  • 1-year warranty on metal / cast iron barbecue parts and accessories
  • 1-year warranty on fire-resistant fiberglass gasket
  • 1 year warranty for side barbecue shelves


If you have a problem with the usage of the product - it is necessary to contact us by phone +370 674 99811 or e-mail help@kamadoclub.lt, maybe we will save your precious time and solve the problem remotely.

* If a micro crack appears in the fire box, it is necessary to inform about it by e-mail (help@kamadoclub.lt), with a photo attached. Fireboxes, free of charge, can be replaced when operation is not possible due to lost integrity.

* Slight fogging of the thermometer is normal if it does not interfere with the reading. If there is a suspicion that the readings are inaccurate, it is necessary to check by placing the sensor in a boiling water, the arrow must rise to 100C, if the arrow doesn’t show 100C - the thermometer must be calibrated, contact help@kamadoclub.lt at www.kamadoclub.lt for instructions.